Responsible gambling

At 10Black Casino, we take responsible gambling very seriously and strive to provide our players with the tools and resources needed to maintain a healthy gaming experience. We understand that problem gambling can have serious consequences for individuals and their loved ones, and we are committed to helping our players identify potential issues before they become severe.

To help you manage your betting habits, we offer a range of responsible gambling tools and features. These include:

Deposit Limits: Set daily, weekly or monthly deposit caps from AUD $20 to account maximum.
Loss Limits: Set maximum loss amount per day/week/month.
Wager Limits: Set maximum total wagering amount per period.
Session Time Limits: Set maximum continuous play time (e.g., 30min, 1hr, 2hrs).
Cooling-Off Period (Time-Out): Temporary self-exclusion for 24 hours, 48 hours, 7 days or 30 days.

We also provide links to reputable organizations that offer support and guidance for individuals struggling with problem gambling. These include:

Gamblers Anonymous
Gambling Therapy
GamCare
Australia-specific: Gambling Help Online (1800 858 858), Lifeline Australia (13 11 14), Relationships Australia (1300 364 277)

If you or someone you know is experiencing problems related to gaming, please don't hesitate to reach out. We are here to help and provide support.

To self-exclude from playing at our casino for a period of time, simply contact our support team via live chat or email. Please note that once you have self-excluded, you will not be able to access your account or place any bets until the exclusion period has ended.

If you wish to close your account permanently and prevent further gaming, please let us know in writing (via email or by submitting a request through our website). We will ensure that all marketing materials are removed from your contact list and that your account is closed for good.